Official Terms and Conditions

Welcome to Hollywin Canada. By accessing our website and participating in our games, you agree to abide by the following Terms and Conditions. These rules are designed to ensure a fair, secure, and transparent gaming environment for all our Canadian players. Please read them carefully before creating an account.

Player Eligibility and Account Registration

To use the services provided by Hollywin Casino, you must meet the following criteria:

• Minimum Age: You must be at least 19 years of age (or 18 in specific provinces like Alberta, Manitoba, or Quebec) to participate in real money gambling.
• Legal Jurisdiction: You must be a resident of Canada and access the site from a jurisdiction where online gambling is not prohibited by law.
• One Account Rule: Each player is permitted only one account. The creation of multiple accounts to abuse bonuses or circumvent limits will lead to immediate account closure and forfeiture of winnings.
• Accuracy of Information: You agree to provide true and accurate personal details during registration, including your full name, date of birth, and current address.

Verification and KYC Procedures

As part of our commitment to security and anti-money laundering (AML) regulations, Hollywin Casino performs “Know Your Customer” (KYC) checks. We reserve the right to request documentation to verify your identity before processing your Hollywin withdrawal. Required documents may include:

• A valid government-issued photo ID (Passport, Driver’s License).
• Proof of address (Utility bill or bank statement issued within the last 3 months).
• Proof of payment method ownership (e.g., a photo of your credit card or a screenshot of your e-wallet).

Bonuses, Promotions, and Wagering Requirements

All promotional offers, including the Hollywin promo code and welcome packages, are subject to specific terms:

• Wagering Requirements: Most bonuses carry a wagering requirement (e.g., 40x) that must be met before funds can be withdrawn.
• Game Contribution: Different games contribute differently toward meeting wagering requirements. Slots typically contribute 100%, while table games may contribute significantly less.
• Expiration: Bonuses have a set validity period. If requirements are not met within this timeframe, the bonus and any associated winnings will be voided.

Deposits and Withdrawals

Hollywin Casino provides secure payment processing for Canadian players:

• Payment Methods: We support Interac, Visa, Mastercard, and various cryptocurrencies.
• Withdrawal Limits: Limits apply to daily, weekly, and monthly withdrawals as outlined in our payments section.
• Processing Times: While we aim for fast payouts, processing times may vary depending on the chosen method and account verification status.

Prohibited Practices and Termination

We maintain a zero-tolerance policy toward fraudulent activity. Prohibited practices include, but are not limited to:

• Using automated software or “bots” to play.
• Collusion with other players.
• Exploiting software errors or bugs.
• Chargeback fraud or using stolen payment methods.

Hollywin Casino reserves the right to suspend or terminate any account suspected of engaging in these activities without prior notice.

Limitation of Liability

Hollywin Casino is not liable for any technical issues, internet connectivity problems, or hardware malfunctions that may occur during gameplay. Our liability is limited to the amount of the stake placed on the specific bet in question.

For any questions regarding these terms, please contact our support team at [email protected].